Privacy Policy

Sunchi Swimwear

This Privacy Policy describes how sunchiswimwear.nl (the "Site" or"we") collects, uses, and discloses your Personal Information when you visit the Site or make a purchase on the Site.

Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, all information about an identifiable person (including the information below) is referred to as "personal information." See the list below for details about the personal information we collect and why.

Device Information
When you visit our Site, we automatically collect certain data about your device, including your web browser, IP address, time zone, and cookies installed on your device. We also record which pages and products you view, which websites or search terms brought you to us, and how you interact with the Site. We use this information to ensure the Site functions properly and to perform analytics that help us improve the Site. These data are shared with our processor Shopify and, for analysis, with Google Analytics.

Order Information
We also collect information you actively provide when placing an order. This includes your name, billing and shipping address, email address, phone number,
and payment information. We use this information to fulfill your order, process payments, arrange shipping, and send invoices or order confirmations. We also
use this information to communicate about your order and to screen for risks or fraud. To fulfill the contract, we share necessary data with our partners Shopify, Mollie (payments), and PostNL (shipping).

Legal Bases for Processing
We process your personal data only when there is a legal basis for doing so. Below we explain the basis for each purpose:

Performance of a contract: We process your name, address, payment information, and email because this is necessary to fulfill your order, collect payment, and deliver your package. Without this information, we cannot execute the sales contract.
Legal obligation: We are legally required to retain certain information (such as invoicing data) for a statutory period of seven years for tax purposes.
Legitimate interest: To secure our website, detect fraud, and perform basic analytics (such as anonymized statistics via Google Analytics), we rely on our legitimate business interest to maintain the Site securely and efficiently.
Consent: For marketing cookies, sending newsletters, or displaying personalized ads, we ask for your explicit consent via our cookie banner or registration form. You may withdraw this consent at any time.

How We Use Your Information
We primarily use the personal information we collect to fulfill your orders and communicate with you about your order. Additionally, we use data to screen orders for potential risks or fraud. With your consent, we also use information to send relevant information or advertisements about our products and services.

Cookies and Tracking
Our Site uses cookies to enhance your experience. Cookies help us remember your preferences, personalize your experience, and analyze Site usage. Session cookies disappear when you close your browser, while persistent cookies may remain active from 30 minutes up to two years. You can block or delete cookies via your browser settings, but some Site features may not function properly. For marketing and tracking cookies, we always ask for your consent first via a cookie banner.

Advertising and Targeted Marketing
We use personal information to show you advertisements and marketing messageswe think may be of interest to you. For this purpose, we share information about your Site usage and orders with advertising partners. In some cases, this is done via cookies or other technologies for which you may provide consent. You can always opt out of personalized ads through the settings of the relevantadvertising partner, such as Google Ads.

Sharing Information with Third Parties
We only share personal information when necessary to provide our services or fulfill our contracts. This may include processing orders, delivering products
or payments, or for analytics and marketing purposes. Additionally, we may share data when legally required or to protect our rights. We always ensure
that third parties process your information securely.

Data Security
We take the protection of your data seriously and implement appropriate measures to prevent misuse, loss, unauthorized access, and unwanted disclosure.

SSL Encryption: Our website uses a trusted SSL certificate (Secure Sockets Layer) to ensure the connection between your browser and our Site is secure, and all data you enter (such as address and payment details) is encrypted.
Access: Only necessary personnel within our organization and our processors (such as Shopify) have access to your data, and they are bound by confidentiality.

If you believe your data is not properly secured or notice any misuse, please contact us immediately at info@sunchiswimwear.com.

International Transfers
Your personal data may be processed outside the European Economic Area (EEA). We only do this if there is an adequate level of protection. We ensure this by working only with partners certified under an adequacy decision by the European Commission (such as the EU-U.S. Data Privacy Framework) or by using the European Commission-approved Standard Contractual Clauses (SCCs).

Data Retention

We retain personal data as long as necessary for the purposes for which it was collected or as legally required. Order data is kept for up to seven years for administrative and tax purposes. Analytical data is retained for a maximum of two years unless you request earlier deletion. You can contact us anytime to have your data removed sooner.

Your Rights
As an EU resident, you have various rights under the GDPR regarding your personal data, including access, correction, deletion, and restriction of processing. You also have the right to data portability.

Complaints
If you are dissatisfied with how we handle your data, please contact us first at info@sunchiswimwear.com. We will do our best to resolve the issue together. You also have the right to file a complaint with the national supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens. More information isavailable at www.autoriteitpersoonsgegevens.nl.

Minors
Our website and services are not intended to collect information from visitors under 16 years of age unless they have parental or guardian consent. We cannot verify whether a visitor is over 16. We advise parents to be involved in their children’s online activities to prevent data collection without parental consent. If you believe we have collected personal information from a minor without such consent, please contact info@sunchiswimwear.com,
and we will delete the information.

Automated Decision-Making
We use automated decision-making to prevent fraud and secure our services. Our processor Shopify uses algorithms to screen orders based on risk factors (such as unusual IP addresses or suspicious payment data).

Effect: If an order is flagged as 'high risk,' the system may automatically block or cancel the order.
Logic: This is based on historical data about fraudulent transactions.
Your Rights: If you believe an order was wrongly canceled, you have the right to request human intervention or object. Contact us at info@sunchiswimwear.com.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our
practices or legal requirements. The latest version is always available on this
page.

Contact
If you have questions after reading this policy, want more information about our privacyprac tices, or wish to file a complaint, you can contact us at: